Shipping policy

Where We Deliver

We currently deliver to the United Kingdom, Europe, Australia, New Zealand, Canada and the United States.

Product availability and delivery options may vary by destination and will be confirmed at checkout.

Processing and Delivery Times

Orders are normally processed within 1–2 working days.

After dispatch, delivery usually takes 3–6 working days. This means most UK orders arrive within approximately 4–8 working days from the date the order is placed, although many arrive sooner.

Working days exclude weekends and UK public holidays.

Delivery times are estimates rather than guarantees. Busy periods, carrier disruption, severe weather, customs processing or other events outside our reasonable control may occasionally cause delays.

Unless a different timeframe has been agreed with you, we will deliver your order within the period required by applicable consumer law.

Delivery Costs

Free tracked delivery is available on all UK orders.

International delivery charges are calculated at checkout based on the destination and products ordered.

International customers may be responsible for import duties, taxes or customs charges imposed by their local authorities. Where these charges are not collected at checkout, they are the customer’s responsibility.

Order Confirmation

After placing your order, you will receive a confirmation email containing your order details.

Please check your delivery address carefully and contact info@pawmudder.com as soon as possible if anything needs correcting.

Once an order has been processed or dispatched, we may be unable to change the delivery address.

If your confirmation email does not arrive within 24 hours, please check your spam or junk folder and confirm that the email address entered at checkout was correct.

Tracking Your Order

When your order is dispatched, we will send a shipping confirmation email containing your tracking details.

Tracking can take up to 24 hours to begin updating after dispatch.

You can also follow your delivery through our Track My Order page.

If tracking has not updated for more than 48 hours, email info@pawmudder.com with your order number.

Split Deliveries

Some orders containing more than one item may be dispatched in separate parcels.

If this happens, you may receive more than one tracking number, and the parcels may arrive on different days.

You will not be charged additional delivery fees because an order is split.

Missing or Delayed Parcels

If your parcel is delayed beyond the estimated delivery window or appears to be lost, please email info@pawmudder.com with your order number.

We will investigate the delivery with the carrier and keep you informed.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

- Check around the delivery address and any safe places.

- Ask household members and neighbours.

- Review any delivery photograph or carrier message.

- Contact us at info@pawmudder.com with your order number.

We will then help you investigate the delivery with the carrier.

Pawmudder remains responsible for the goods until they are delivered into your physical possession or to someone you identified to receive them, except where you independently arranged a carrier that we did not offer.

Damaged Deliveries

If a parcel or product arrives damaged, contact info@pawmudder.com as soon as reasonably possible.

Please include your order number and photographs of the product and packaging where possible.

Prompt contact helps us investigate the issue, but it does not remove or limit your statutory rights.