Privacy Policy

Snoosi is the controller of the personal information described in this Privacy Policy.

This policy explains what information we collect, why we use it, who we share it with and the rights available to you.

Information we collect

Depending on how you interact with Snoosi, we may collect contact and delivery information, order and transaction information, account information, communications, device and usage information and marketing preferences.

Payment-card details are processed securely by our payment providers and are not stored by us in full.

How and why we use your information

We use personal information where we have a lawful basis, including to perform our contract with you, operate and improve the store, prevent fraud, provide support, comply with legal obligations and send marketing where permitted.

Cookies, analytics and advertising

We use essential technologies to operate features such as the basket, checkout and security. With permission where required, we may also use analytics and advertising technologies to understand store performance, improve the shopping experience and measure advertising.

This may include services provided by Shopify, Meta and other service providers we use.

Who we share information with

We may share information where reasonably necessary with Shopify, payment processors, delivery and fulfilment partners, customer-support services, analytics providers, advertising platforms, fraud-prevention services and professional advisers.

We may also disclose information where required by law or to protect legal rights.

We do not sell your personal information for money.

International transfers

Some service providers may process personal information outside the United Kingdom. Where required, recognised legal safeguards are used for international transfers.

How long we keep information

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing support, maintaining business records, preventing fraud, resolving disputes and meeting legal obligations.

Your rights

Subject to applicable law, you may have rights to access, correct, delete or restrict certain personal information, object to certain processing, request portability, withdraw consent and object to direct marketing.

To exercise a privacy right, use our Contact Us page. You may also have the right to complain to the UK Information Commissioner’s Office.

Marketing

You can unsubscribe from marketing emails using the unsubscribe link in a marketing message.

Security

We use reasonable organisational and technical measures to protect personal information. No internet transmission or storage system is completely secure, so please do not send passwords or full payment-card details through our contact form.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal obligations. The current version will be published on this page.